Innovate to deliver exceptional customer experience

Innovate to deliver exceptional customer experiences

One of the oldest banks in the Middle East needed a partner to help harness the power of its data to provide best-in-class experience and personalized offerings to its customers.

how we helped

01

Kyndryl will work closely with the bank to design and implement an industry-aligned enterprise data model and transform its data assets.

Structured data

Large volumes of raw data will be extracted from various systems and transformed into a structured and actionable format.

Unified view

Data will be easily accessible through a single, unified view.

02

The initiative complements the bank’s ongoing work to enhance customer experiences, boost employee productivity, and ensure data management and protection.

Data insights

Insights into customer behavior will allow the bank to improve lending decisions and tailor offerings for individual customers.

Data management

Improved data management will help the bank increase employee retention, decrease fraud, and ensure regulatory compliance.

Customer use cases

Learn more about our banking customers

Accelerate modernization to drive business priorities

When a major bank committed to a cloud-first approach, Kyndryl migrated its core systems to help improve customers’ digital banking experience.