To move beyond their operational limitations, Bord Gáis Energy engaged Kyndryl—a trusted partner since 2011—to architect a solution that would help their staff do more, better and faster, while improving cost-efficiency. Most importantly, the Bord Gáis team required a solution that would enable their team to spend much more of their time supporting delivery of change plans.

By implementing data visibility restrictions across departments through a centralized ITSM tool aligned with ITIL principles, supported by a unified team, allowed Kyndryl to eliminate redundant tools for creating and registering one-time users. The introduction of a Service Catalog enhanced our ability to enforce group and role policies efficiently.

RaiaDrogasil has implemented the ServiceNow IT Service Management (ITSM) platform, enabling the company to automate many of its routine IT requests and to create and manage new digital workflows that are in high demand, as companies are looking to offer a more agile and productive technology experience to its workforce.

In today’s multi-cloud and hybrid world, many enterprises struggle to mature their increasingly complex IT environments. And with economic changes, business leaders are feeling increasing pressure to mitigate costs, drive efficiencies, and reduce dependence on legacy IT.