Introduction
At Kyndryl we value your privacy and are committed to protecting and processing your personal information responsibly.
This privacy statement describes how Kyndryl collects, uses and shares your information. It applies to Kyndryl Corporation and Kyndryl subsidiaries except where a subsidiary presents its own statement without reference to Kyndryl’s.
We may provide additional data privacy information by using a supplementary privacy notice.
If you have any questions related to Privacy at Kyndryl, please contact us by using this form:
Personal Information We Collect and Use
This section describes the various types of information that we collect and how we use it.
Controller and Representative Information
Kyndryl does business through its subsidiaries worldwide. The privacy laws in some countries consider a Controller to be the legal entity (or natural person) who defines the purposes for which the processing of personal information takes place and how that information is processed. Parties that are involved in processing operations on behalf of a Controller may be designated as Processors. Designations and associated obligations differ, depending on the jurisdiction.
Where this is relevant for the privacy laws in your country, the Controller of your personal information is Kyndryl’s main subsidiary in your country or region, unless Kyndryl or another Kyndryl subsidiary identifies itself as the Controller for a specific interaction with you.
The contact details of our main subsidiary of a country or region can be found by selecting your country or region and selecting Contact on the footer of Kyndryl.com websites. Kyndryl can be contacted at:
Kyndryl Inc.,
One Vanderbilt Avenue, 15th Floor,
New York, NY 10017, United States.
Where Kyndryl or a subsidiary it controls is required to appoint a legal representative, the following representatives have been appointed.
European Economic Area (EEA)
Kyndryl 1 B.V.,
Mercuriusplein 1, 2132 HA
Hoofddorp, The Netherlands
United Kingdom (UK)
Kyndryl UK Limited,
100 Liverpool Street, EC2M 2RH
London, United Kingdom
Kyndryl (Thailand) Company Limited
No. 388 Paholyothin Road,
Kwaeng Samsen-Nai, Khet Phayathai,
10400 Bangkok, Thailand.
Information Security and Retention
To protect your personal information from unauthorized access, use, and disclosure, we implement reasonable physical, administrative, and technical safeguard. These safeguards include role-based access controls and encryption to keep personal information private while in transit. When needed, we also require our Business Partners, suppliers, and third parties to implement suitable safeguards, such as contract terms and access restrictions, to protect information from unauthorized access, use, and disclosure.
We only retain personal information as long as necessary to fulfill the purposes for which it is processed, or to comply with legal and regulatory retention requirements. Legal and regulatory retention requirements may include retaining information for:
- audit and accounting purposes,
- statutory retention terms,
- the handling of disputes,
- and the establishment, exercise, or defense of legal claims in the countries where we do business.
We retain any contractual relationship information for administrative purposes, legal and regulatory retention requirements, defending Kyndryl rights, and to manage Kyndryl's relationship with you. The information that is provided in a supplementary privacy notice may provide more detailed information on applicable retention terms.
When personal information is no longer needed, we have processes in place to securely delete it, for example by erasing electronic files and shredding physical records.
Your Rights/How to Contact Us
You have certain rights when it comes to the handling of your personal information. The Contact Us form can be used to:
request access to the personal information that we have on you, request rectification, erasure, restrict processing, data portability. Depending on the applicable law, you may have additional rights concerning your personal information.
ask questions related to this Privacy Statement and privacy practices. Your message is forwarded to the appropriate member of Kyndryl's Data Privacy Team, including the responsible Data Protection Officers.
submit a complaint to Kyndryl if you are not satisfied with how Kyndryl is processing your personal information.
Information about additional rights and when they apply can be found at Your Additional Rights. Your rights may be subject to limitations and exceptions resulting from applicable laws. For example, there may be situations where we cannot share certain information that you seek if disclosing this means disclosing information about others.
You may also have the right to complain to the competent supervisory authority. Contact details of Data Protection Authorities can be found here. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) here.
For marketing communications, you can also submit an opt-out request, or select Unsubscribe at the end of each marketing email.
Legal Basis
In some jurisdictions, the lawful handling of personal information is subject to a justification, sometimes referred to as legal basis. The legal bases that we rely on for the lawful handling of your personal information vary depending on the purpose and applicable law.
The different legal bases that we use are:
Privacy Statement Updates
If a material change is made to this Privacy Statement, the effective date is revised. By continuing to use our websites and services after a revision takes effect, it is considered that users have read and understand the changes.
Learn more about Kyndryl Privacy.
If you have any questions related to Privacy at Kyndryl, please contact us by using this form:
Previous versions
To view previous versions of privacy statements, click on the date of interest from the timeline below.