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Device Management

Kyndryl named a Leader in the 2023 Gartner® Magic Quadrant™ for Managed Mobility Services, Global*

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Single management method for end user devices, operating systems and ownership models

Our Device Management and Lifecycle services provide strategy, implementation, management, and support across all major devices and enabling technologies and we have deep relationships with the major device OEMs and device monitoring tool vendors.

Kyndryl’s services are customizable to your needs and support Windows, macOS, iOS, iPadOS and Android platforms across laptops, desktops, tablets, smartphones and ruggedized devices in cloud-based, on-premises and hybrid delivery models. With device as a service and global logistics capabilities, we enable the complete device lifecycle, leveraging zero or lite-touch device provisioning and configuration for seamless and secure deployment.

Single management method for end user devices, operating systems and ownership models

Our Device Management and Lifecycle services provide strategy, implementation, management, and support across all major devices and enabling technologies and we have deep relationships with the major device OEMs and device monitoring tool vendors.

Kyndryl’s services are customizable to your needs and support Windows, macOS, iOS, iPadOS and Android platforms across laptops, desktops, tablets, smartphones and ruggedized devices in cloud-based, on-premises and hybrid delivery models. With device as a service and global logistics capabilities, we enable the complete device lifecycle, leveraging zero or lite-touch device provisioning and configuration for seamless and secure deployment.

See our Device Management and Lifecycle services in action.
See our Device Management and Lifecycle services in action.

Employee Experience

Kyndryl is committed to providing you with an exceptional experience. Our approach is XLA-driven, continuously striving to improve your productivity, satisfaction, and engagement. We believe that a positive work environment is key to driving talent retention and attraction.

Environment Optimization

We understand that IT support is crucial for the smooth functioning of your business. Our approach is to reduce L1-L3 support by proactively identifying and removing issues before they become a problem. This helps to improve your productivity and satisfaction and ultimately drives talent retention and attraction.

Sustainability / ESG

We are committed to driving sustainable operations. Our approach is to optimize device energy consumption and remove wastage. We also believe in reducing the human support footprint by proactively identifying and resolving issues. This helps to improve your productivity and satisfaction and ultimately drives talent retention and attraction.

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How to measure and optimize employee experiences

Organizations are moving from simply enabling remote work to deploying secure, equitable digital workplace employee experiences to fuel collaboration, support organizational culture and better bottom-line results. But to do this successfully, you need the right data to understand the employee experience. Hear from Dennis Perpetua, CTO at Kyndryl and Brad Anderson, President, Products and Services at Qualtrics, as they discuss their perspectives on digital experience management and how the right XLAs can provide the “mission control” you need for success in the hybrid workplace journey.

 

 

 

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Remote Working

Your corporate attack surface area has expanded with employees being dispersed in the new digital workplace model. There is an increased need to improve your organization’s security posture and agility to respond to new threats.


Kyndryl provides a secure environment for your employees to access company applications and data from any device, at any time. Our solutions can help you decrease the risks and costs of deploying and supporting content and apps across platforms.

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Device Lifecycle Management

Reduce the risks and high costs that come with all end-user devices, operating systems, and ownership models with the capabilities of device procurement and deployment services. These include device health refresh and supporting, and deploying organizational content and applications. 

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Unified Endpoint Management (UEM)

Modernize the management of your organization’s mobile and traditional devices on a single security-rich platform with an easy-to-use and seamless consumer-like experience. Kyndryl provides support for UEM, including transformative IT support for mobile applications and devices. Leverage our cognitive capabilities to empower users with the enablement of self-service options, thereby reducing support costs.

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Digital Experience Management (DEM)

Through our integrated Digital Experience Management (DEM) services, we continuously benchmark the health and performance of the device and identify issues and impacts on user productivity, automating proactive remediations that can run without end-user interruption. We also help you identify new automation and cognitive capabilities for your user’s workspace through integrated analytics. These capabilities are complimented by our advisory and implementation services for strategic consulting, operating systems migration, device rollouts, and workflow orchestration.

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Modern device management consulting and implementation services

We provide strategy and adoption services to help customers modernize their device management approach and can support multi-vendor environments from mobile devices through desktops whether virtual or physical to task-specific devices. From consultative strategy through planning, design, device procurement and deployment services, migration services to new operating systems, like Windows 11 , we assist clients to securely navigate their digital transformation journey.

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Dow Customer story

“We’ve improved performance and reliability through our device health monitoring practice, and that’s foundational. We are seeing progress in our employee surveys”

 

Chris Anderson

Director of Computer Services, Dow

 

 

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Our Digital Workplace Services difference

We support over 650 customers across 50+ countries. Some of the top differentiated ways we help our customers include:​

Open technology platform

Our open Digital Workplace Platform integrates with industry-leading solutions. It uses cognitive analytics and automation to provide a modern digital workplace with advanced security capabilities.

 

 

Enhanced digital experiences

Our approach is XLA-driven, continuously striving to improve your productivity, satisfaction, and engagement. A positive work environment is key to driving talent retention and attraction.

 

 

Scale, security and expertise

We manage millions of devices and virtual desktops, while handling two million service contacts per month and incorporating robust security and resiliency capabilities in our offerings.

 

Explore the Kyndryl success story ->

Resources
Sustainable Digital Workplace

Kyndryl and Riverbed are coming together to measure ESG metrics from real-time reliable data empowering customers to track their ESG goals.

View the infographic
Device Procurement and Deployment Services

Device Procurement and Deployment Services from Kyndryl™ offer a more streamlined way to manage the acquisition process for employee devices.

Read the flyer
Device Management Solution brief

Trends show that employees become far more productive when they can work from their preferred device.

Read the solution brief
Partnerships

 

Learn more about some of our key partnerships:

Microsoft

Kyndryl and Microsoft are redefining collaboration and the modern hybrid digital workplace with the Kyndryl digital workplace platform on Microsoft Azure.

Learn about the partnership
Five9

Leading organizations are improving their employee and customer experiences with Five9 software and Kyndryl Digital Workplace Services. Kyndryl is proud to be named Five9 Systems Integrator Innovator of the Year! Together, our collective strength creates exceptional service experiences for our customers

Learn about the partnership
VMware

Kyndryl and VMware are using cognitive analytics and automation to simplify the implementation, adoption, provisioning and administration of virtual workspaces and management of apps and devices.

Learn about the partnership
Kyndryl wants your feedback

Having experience with Kyndryl solutions and services firsthand, your insight and feedback is especially important to your peers, to Gartner, and to Kyndryl. Please review our services with Gartner; all reviews are anonymous and take only 10-15 minutes to complete.

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* Gartner® Magic Quadrant™ for Managed Mobility Services, Global, By Katja Ruud, Rafael Benitez, Bill Menezes, 31 July 2023.


The graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.


GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.


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