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Consumer and Retail
Overview
Kyndryl empowers retailers to meet the challenges of today’s industry landscape with capabilities and expertise that help them deliver a unified and differentiated customer experience.
Transform the retail experience
A retail corporation was looking for innovative ways to remain ahead of evolving consumer buying trends and provide an improved digital experience for their shoppers.
Build an agile supply chain
A global food distributor wanted to better track products throughout their supply chain network, from production to when they reach customers' hands.
Create a unified retail enterprise
A multinational retailer and wholesaler experienced daily IT escalations because their data center couldn’t respond to shifts in demand.
Consumer and Retail
Rethink retail to
put customers first
Deliver innovative, personalized,
and secure experiences
Consumer and Retail
Rethink retail to put customers first
Deliver innovative, personalized, and secure shopping experiences
Kyndryl empowers retailers to meet the challenges of today’s industry landscape with capabilities and expertise that help them deliver a unified and differentiated customer experience.
Consumer and Retail
Transform the retail experience
A retail corporation was looking for innovative ways to remain ahead of evolving consumer buying trends and provide an improved digital experience for their shoppers.
Learn more
Consumer and Retail
Build an agile supply chain
A global food distributor wanted to better track products throughout their supply chain network, from production to when they reach customers' hands.
Learn more
Consumer and Retail
Create a unified retail enterprise
A multinational retailer and wholesaler experienced daily IT escalations because their data center couldn’t respond to shifts in demand.
Learn more
03 things
to know
01
71% of customers
Say they expect personalized interactions, and 76% say they are frustrated by experiences that lack a personal touch..
Source: McKinsey & Company.
02
64%
64% of shoppers said a hybrid of in-store and online was their main method of shopping in the previous six months.
Source: Bazaarvoice
03
$388 Billion
By 2026, retailers’ global investments in digital transformation tools are expected to reach $388 billion, growing by 18% a year.
Source: CIO.com

industry experts

Our experts, your challenges
Read the Q&A with Kyndryl retail expert, Kayla Broussard.

QHow does a retailer build the frictionless, connected, omnichannel experience its customers expect?

AThe one common denominator across all touchpoints is the customers. Retailers at the forefront of this idea are investing in four key areas:
  • Merge your physical and digital space into a connected phygital experience
  • Update your storefront to accommodate current shopping behaviors
  • Build a strategy on a foundation of good data
  • Elevate the employee experience by empowering your employees to act in the customer’s best interest

QWhat are some ways that retailers can modernize their storefronts?

A Focus on improving data practices and empowering associates from the warehouse to the storefront with access to data from across their enterprise.

Embracing technology is essential, as is investing in the infrastructural and operational transformation that helps you create a seamless omnichannel customer experience.

QHow important are agile supply chains for retailers?

ASupply chain and logistical disruptions have cut across nearly all industries the past few years, from consumer product goods and automotive to tech and more. To continue to succeed, retail businesses must ensure they can put the products their customers are paying for in their hands when they expect it.
See more
Kayla Broussard
Chief Technology Officer,
Consumer and Travel
Kyndryl
Kayla Broussard
Chief Technology Officer,
Consumer and Travel
Kyndryl
Trends and Insights
Customers
5 ways data-infused technology helps retailers connect the physical and digital worlds
Article Jan 11, 2024 Read time: 3 min
Corporate
9 industry trends raising the stakes in banking, retail and healthcare
Article Jan 19, 2024 Read time: 5 min
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