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Workflow Orchestration Services

Enhance experience and drive efficiency, scalability and insight

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Transform businesses with Gen AI powered Workflow Orchestration

Kyndryl Workflow Orchestration provides a one-stop solution for companies to enhance, improve and modernize the digital workplace experience for employees and customers. It is designed to support autonomous device, software and application setup that dynamically adheres to all security and compliance guidelines.

Our new workflow capability uses AI and automation to orchestrate business processes, eliminate complexity, minimize cycle time, and maximize return on investment through reduced training and development costs.

Transform businesses with Gen AI powered Workflow Orchestration

Kyndryl Workflow Orchestration provides a one-stop solution for companies to enhance, improve and modernize the digital workplace experience for employees and customers. It is designed to support autonomous device, software and application setup that dynamically adheres to all security and compliance guidelines.

Our new workflow capability uses AI and automation to orchestrate business processes, eliminate complexity, minimize cycle time, and maximize return on investment through reduced training and development costs.

Focused business team using a computer in office

Helping our customers realize value

Kyndryl Workflow Orchestration comes with more than 200 ready-to-use connectors to transform your business across sectors and achieve measurable results*

 

Kyndryl has used Workflow Orchestration services internally to realize

  • 65% reduction in time to deploy workflow orchestration solutions by using industry specific pre-built workflows
  • Automated over 850K IT service requests globally for our customers
  • 43 million minutes of processing time saved annually for Kyndryl

 

Kyndryl helped a large North American Healthcare company:
  • Reduce mean time to resolve IT problem tickets by 87%
  • Projected to reduce IT costs by $320K annually
  • 88% improvement in processing time for IT support requests

 

*All figures are approximate. Kyndryl documented customer results

Digital Workplace Webinar : Learn how customers can unlock the value of data and emerging technologies to deliver distinctive employee and customer experiences.

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What's new in Workflow Orchestration

Introducing Kyndryl Workflow Orchestration

Kyndryl Workflow Orchestration is a comprehensive Generative AI-powered solution that enables the automation, coordination, and management of complex business processes. It provides users with more control over organizational capabilities and enhances their experience, while improving agility and streamlining essential operations across industries.

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Kyndryl named a NelsonHall NEAT leader

Kyndryl takes a human-centric approach to digital workplace services, focusing on experience and business outcomes. It defines experience performance indicators (XPIs) to target where pain and friction may be for a user to improve the experience. One of the key differentiators is Kyndryl’s Workflow Orchestration, a modern automation-as-a-service model to prioritize business transformation opportunities across industries.

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Kyndryl is a Microsoft Solutions Partner

Microsoft awarded Kyndryl "Low Code Application Development Specialization". By utilizing cutting-edge platforms like Microsoft Power Platform and other no/low-code technologies, our customers can empower their citizen developers to transform their business with the assurance that our solution provides along with the expertise to scale securely and maintain a competitive edge.

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Stay ahead of the curve with workflow orchestration technology

Advanced integration capabilities

Ensure smooth workflow orchestration with seamlessly integrated systems, applications, and platforms.

Customization and flexibility

Customize workflows by industry and company size for solutions that suit your unique business needs utilizing Low Code No Code Platform.

Intuitive interface (CX/EX)

Efficiently manage and optimize workflows with an intuitive and easy-to-use interface that requires minimal training.

Scalability and performance

Scale effortlessly as your business grows to ensure reliable, consistent performance.

Industry expertise

Our experts evaluate your business challenges and tailor workflow orchestration solutions to meet those specific needs.

Observability and insights

Make informed decisions with robust analytics and reporting that provide real-time insights into workflow efficiency.

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Advanced capabilities for increased efficiency and cost savings

Our Workflow Orchestration Services enhance efficiency by optimizing operational processes and reduce costs through automation and improved resource management:

  • Automated workflow management: Automate complex tasks to reduce errors and increase productivity.
  • Scalable solutions: Adapt to changing business needs across global operations.
  • Real-time data analytics: Enable informed decision-making and strategic planning.
  • Generative AI capabilities: Harness the power of Gen AI to automate request fulfillment and trigger workflows based on the decision tree.

We help customers transform user experience

Dow elevates employee experiences

Dow works with Kyndryl to manage the complete device lifecycle and improve employee experiences across their hybrid workplace.                                 

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Kantar transforms its IT operations at scale

Created streamlined, automated provisioning of infrastructure to help accelerate delivering actionable insights for customers.

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Medical technology company automates its business process

kyndryl designed a comprehensive workflow orchestration solution to automate and streamline offboarding across all 23 applications.

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Get a 30-minute, no-cost strategy session with a digital workplace services expert

Discover the full value of your business and technology potential and how you can improve employee and customer experience with a Kyndryl expert consultation at no cost.

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