AThe biggest challenge is meeting the demands of an increasingly digital society and keeping pace with digital transformation. With approximately half of all government spending on IT dedicated to legacy systems, and the advent of new technology like AI, it is increasingly evident that public sector organisations will need adapt and evolve continuously from building a culture of innovation, to future-proofing transformation, to ensuring the appropriate use of emerging technologies.

ACustomer-centricity will be a strong theme that influences many decisions the government will make regarding its IT systems. Online platforms that provide citizens with access to services and make government more convenient will continue to grow. Embracing infrastructure modernisation and hybrid cloud environments will underpin these services, helping the Public Sector deliver results and meet the expectations of today’s and tomorrow’s digital citizens.

AUtilising emerging technologies such as AI and generative AI will help us to better automate and secure public services. It will underpin many of the strategies around security, sustainability and modernisation and, when used effectively, will have a transformative impact, allowing public sector organisations to accelerate operations at scale and pace.