Corporate

How Kyndryl and NVIDIA will help deliver generative AI innovation to customers

Article May 21, 2024 Read time: 1 min

Artificial intelligence is like the weather. Everybody talks about it, but in this case, only a few know how to manage it effectively. That’s why NVIDIA and Kyndryl, both with deep AI expertise, plan to bring their cutting-edge AI and generative AI solutions to customers.

When it comes to AI innovation, being at the forefront is crucial. Kyndryl has the technologies and expertise necessary to harness NVIDIA AI for businesses. Kyndryl is deeply involved in AI, as Kyndryl Bridge uses AI for service delivery and visibility across organizations’ IT environments. Kyndryl then employs AI to collect and analyze data from Kyndryl Bridge’s growing customer base across industries and incorporate that knowledge into the platform’s continuous learning capabilities. This leads to more precise automation with the ability to scale, improve systems management and enhance business outcomes.

“Good data is the key that opens the door to the insights Kyndryl Bridge gathers from customer operations,” said Giovanni Carraro, Kyndryl’s Senior Vice President of Global Strategic Alliances. “These insights allow us to automate and improve our customer services delivery. Kyndryl’s collaboration with NVIDIA will supercharge our ability to integrate AI and generative AI into hybrid cloud environments. The result will be optimized operations, speedier innovation, and reduced errors and their associated costs.”

Here, Carraro explains the significance of Kyndryl’s new collaboration with NVIDIA and what it will mean for customers.

What’s the significance of Kyndryl’s new collaboration with NVIDIA?

NVIDIA is a leader in generative AI, and being able to combine their innovations with our expertise to serve our customers is another exciting expansion of the capabilities our alliances and ecosystem partners have helped drive. Our NVIDIA partnership is further evidence of Kyndryl’s pivot from transformation to growth after only two and a half years as an independent company. Everybody wants to collaborate with NVIDIA, so we view their choice to work with us as a vote of confidence in our firm and our capabilities.

What are some of the specific benefits that Kyndryl and NVIDIA will bring to customers?

By integrating NVIDIA AI into Kyndryl Bridge, we’ll enable NVIDIA software to support customers in a hybrid cloud environment. That level of integration has been a big challenge for businesses, but we’ll have our technical expertise and business insights from Kyndryl Consult to help us guide our customers in their adoptions of AI.

This really is a three-way play among Kyndryl Bridge, Kyndryl Consult and NVIDIA that will drive significant value by accelerating generative AI performance to enhance the speed and efficiency of AI adoption across the industries we serve. We’ll be able to offer a variety of AI-infused consulting and managed services via the Kyndryl Bridge platform, optimizing workload placement and energy efficiency using CloudOps and SustainabilityOps, and using real-time insights from Kyndryl Bridge AIOps to enhance the performance of generative AI applications.

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Kyndryl’s collaboration with NVIDIA will supercharge our ability to integrate AI and generative AI into hybrid cloud environments. The result will be optimized operations, speedier innovation, and reduced errors and their associated costs.

Giovanni Carraro

Senior Vice President, Global Strategic Alliances

Implementing generative AI is a challenge for many organizations. Why is that?

While many C-suite executives are prioritizing generative AI projects, the majority are struggling with moving beyond exploring and testing solutions. Even modest progress doesn’t guarantee success. In fact, for most customers the transition from proof-of-concept to deployment remains elusive.

Remember, it is critical to start with good data. Implementing generative AI in businesses is challenging due to the need for good data and the use of Large Language Model Operations (LLMOps) frameworks to drive data safety and reliability. Businesses must also manage the impact of generative AI on their entire data and AI systems, which can be a significant undertaking.

What does a business need to do to harness the benefits of generative AI while mitigating its risks?

The risks include the potential for bias, the need for accuracy in AI-generated content and the security of data when using public large language models. These risks must be carefully managed to avoid negative consequences. Businesses need to adopt a comprehensive approach to data management, know the capabilities and limitations of generative AI, understand how AI models are built and trained, and develop a strategic implementation plan to harness its benefits while mitigating its risks.

What’s unique about how Kyndryl Bridge will integrate with NVIDIA AI?

To help customers quickly and efficiently deploy generative AI across their businesses, Kyndryl is applying its unique mix of end-to-end services and IP, including the Kyndryl Bridge open integration platform, to support the NVIDIA technology stack. Through this partnership, Kyndryl will help customers advance from AI testing to deployment to tangible business outcomes.

Kyndryl Bridge learns continuously. Such a “system,” in the eyes of our customers, can adapt to and serve their unique needs. Customers can use Kyndryl Bridge to integrate our services and manage their data. The functionality of NVIDIA AI complements Kyndryl Bridge, as together they can spot patterns and gather insights (more than 3 million a month) from customer data, and then help customers use those insights to enhance their business acumen. Ultimately, there is a multiplier effect when combining Kyndryl Bridge, Kyndryl Consult and NVIDIA AI into services delivery that constantly learns, improves and has the power to help keep our customers competitive.