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NRF 2025

January 11 - 14, 2025
New York City, NY

Kyndryl is a Platinum Sponsor of NRF 2025

NRF 2025: Retail’s Big Show is the largest retail industry event of the year. Held annually in New York City, it’s where retailers network, collaborate, learn about future industry trends, and experience the latest technology. This year’s event focuses on the AI revolution and game changing innovations in the sector. 

Teamwork. Business meeting of partners in cafe.

Kyndryl Booth Experience Booth #5575 Level 3

Visit our booth to immerse yourself in our interactive simulations and learn about how Kyndryl is enabling experiential commerce for retailers. Connect with our experts to create a personalized customer experience, unify the employee experience, and prepare for AI innovations.

A man wearing glasses is looking at a tablet in a warehouse. He is focused on the screen and he is working
Featured session

Staying One Step Ahead

When: Sunday, January 12, 2025 | 10:15AM
Speakers: Kayla Broussard, U.S. Chief Technology Officer - Consumer & Travel Market at Kyndryl and Declan Forde, Head of Customer Service at Wawa
 

Join Kyndryl Consumer & Travel CTO Kayla Broussard and Wawa Executive Declan Forde as they discuss how Wawa is delivering customer and frontline worker experiences that help differentiate them from other industry peers. With a major growth initiative in place, Declan shares his insights on how Wawa is leaning on technology to create game-changing experiences that fuel their organizational growth. 
 

Learn how to leverage technology to create game-changing experiences to gain market share and customer loyalty.

 
Happy brunette standing in tech store and trying out smart phone she want to buy.
Featured session

Living on the Edge-powering devices that redefine the customer experience

When: Sunday, January 12, 2025 | 11:30 AM - 1:00 PM ET
Where: Jacob Javits Convention Center
Meeting Room #1E05
New York, NY USA 

 

Today’s shopper requires an enhanced and personalized in-store experience that meets their individual preferences. Retailers rely heavily on new and emerging technology at the store level to drive customer engagement and deliver customer care services. Retail enterprises must keep up with modern demands and trends and be able to build and deploy new customer experience enhancements.

Kyndryl’s Distributed Cloud for Microsoft Azure with Dell HCI enables retailers to extend the Azure platform to small on-premises clusters to run storefront technologies and allows for faster app deployment across the store network

Team of Three Multiethnic Diverse Software Developers Talk, Discuss and Collaborate on an AI Project. Empowered Young Indian Specialists Work on Digital E-Commerce Startup Business
Featured session

Now you’re talking my language –using GenAI built in Google Cloud to improve sales interactions

When: Monday, January 13, 2025 | 11:30 AM - 1:00 PM  ET
Where: Jacob Javits Convention Center
Meeting Room #1E05
New York, NY USA

Now you’re talking my language – how one retailer is using GenAI to improve sales interactions.
 

GenAI continues to be at the forefront of today’s tech trends. However, not everyone knows how to optimally use it to achive your business outcomes.  Join us for this exclusive lunch session to learn how one of the nation’s largest cellular services providers is using GenAI to improve customer interactions.  Join us for this exclusive lunch session to learn how one of the nation’s largest cellular services providers built a GenAI solution in Google Cloud that works to improve customer interactions.Take part in an interactive demonstration that showcases how this organization analyzes sales interactions in real time  to provide sales associates with relevant customer recommendations. Learn how the tool also creates post-interaction coaching reports designed to help the associates improve future customer engagements.

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Not able to join us at NRF this year?

That's ok, you can still schedule a virtual consultation with a Kyndryl expert at no cost.