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NRF 2025

January 11 - 14, 2025
New York City, NY

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Kyndryl is a Platinum Sponsor of NRF 2025

NRF 2025: Retail’s Big Show is the largest retail industry event of the year. Held annually in New York City, it’s where retailers network, collaborate, learn about future industry trends, and experience the latest technology. This year’s event focuses on the AI revolution and game changing innovations in the sector. 

Teamwork. Business meeting of partners in cafe.

Kyndryl Booth Experience

Visit us at booth #5575/level 3 to immerse yourself in our interactive simulations and learn about how Kyndryl is enabling experiential commerce for retailers. Connect with our experts to create a personalized customer experience, unify the employee experience, and prepare for AI innovations.

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Featured session

Staying One Step Ahead

When: Sunday, January 12, 2025 | 10:15AM | Expo Stage 2

Speakers: Kayla Broussard, U.S. Chief Technology Officer - Consumer & Travel Market at Kyndryl and Declan Forde, Technical Support Manager
 

Join Kyndryl Consumer & Travel CTO Kayla Broussard and Wawa Technical Support Manager Declan Forde as they discuss how Wawa is delivering customer and frontline worker experiences that help differentiate them from other industry peers. With a major growth initiative in place, Declan shares his insights on how Wawa is leaning on technology to create game-changing experiences that fuel their organizational growth. 
 

Learn how to leverage technology to create game-changing experiences to gain market share and customer loyalty.

 
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Featured session

Living on the Edge: How Kyndryl, Microsoft and Dell Technologies power the connected store

When: Sunday, January 12, 2025 | 11:30 AM - 1:00 PM ET
Where: Jacob Javits Convention Center
Meeting Room #1E05
New York, NY USA 
 

In today's fast-paced retail environment, shoppers demand personalized and seamless in-store experiences that cater to their evolving preferences. To meet their expectations, retailers are turning to innovative technologies to drive customer engagement and deliver exceptional service, meanwhile building and deploying enhanced customer experiences to adapt to market trends with agility and speed. 
 

Join us at NRF and discover how Kyndryl, Microsoft and Dell Technologies are revolutionizing storefront technologies to elevate customer experiences. Don't miss this opportunity to explore the future of retail and gain insights into leveraging technology to stay ahead of your competition.

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Team of Three Multiethnic Diverse Software Developers Talk, Discuss and Collaborate on an AI Project. Empowered Young Indian Specialists Work on Digital E-Commerce Startup Business
Featured session

Now you’re talking my language: Using GenAI built in Google Cloud to improve sales interactions

When: Monday, January 13, 2025 | 11:30 AM - 1:00 PM  ET
Where: Jacob Javits Convention Center
Meeting Room #1E05
New York, NY USA


GenAI continues to be at the forefront of today’s tech trends. However, not everyone knows how to optimally use it to achive your business outcomes.  Join us for this exclusive lunch session to learn how one of the nation’s largest cellular services providers is using GenAI to improve customer interactions.  Join us for this exclusive lunch session to learn how one of the nation’s largest cellular services providers built a GenAI solution in Google Cloud that works to improve customer interactions.Take part in an interactive demonstration that showcases how this organization analyzes sales interactions in real time  to provide sales associates with relevant customer recommendations. Learn how the tool also creates post-interaction coaching reports designed to help the associates improve future customer engagements.

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AWS Tech Talks

Service Desk AI that places the employee at the center of operational excellence

When:  Tuesday Jan 14 | 2:30pm | AWS booth 5438


Employee attrition in the retail sector is a serious issue. According to the Bureau of Labor Statistics, U.S. retail companies face an average turnover rate of 60%, more than half their workforce. To ensure customer satisfaction, both retail associates and corporate employees must have immediate access to the tools and data they need. Your service desk is crucial in offering a single point of contact between the technology your company relies on, its employees, and business partners. Join us at NRF2025 to dive deeper into the latest advancements in retail technology. Discover how enhancing your service desk can drastically reduce employee turnover and improve overall satisfaction. Learn how to empower your team with cutting-edge solutions.

Featured content
Personalized retail experiences in real time

Create connected, location aware experiences for customers while driving efficient service management capabilities.
 

Guide cutomers to specific stores and provide real time discounts, creating more personalized and engaging shopping experience.

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Dynamic Digital Signage for data driven decisions

By effectively using customer data to power automation and AI our Dynamic Digital Signage solution will optimize customer engagement, increase revenue, improve loyalty and drive seamless omnichannel experience.

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Enhancing customer service and reducing waste with dynamic in-store pricing

A global convenience store chain, with more than 10,000 stores in the US, decided to test dynamic pricing through electronic shelf labeling (ESL) technology. Its goals were to enhance customer experience, protect profit margins, improve inventory controls, reduce waste, minimize their carbon footprint and enable staff to focus on serve the customer.

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Not able to join us at NRF this year?

That's ok, you can still schedule a virtual consultation with a Kyndryl expert at no cost. 

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