Invoice Processing Strategy

• SAP Business Network - Where SAP Business Network (formerly called Ariba Network) is compliant for invoice issuance, we'd expect suppliers to use it for both their and Kyndryl's benefits. It offers immediate, automated invoice validation and processing, advanced status and remittance information. Suppliers have the opportunity to integrate their billing systems with the Network through EDI connection, cXML formats, and CSV upload. If POs were created via Contractor Portal the electronic invoice process must go via Contractor Portal as well.
• OCR pdf/xml invoicing - Where SAP Business Network is not compliant for invoicing, but other electronic invoice formats are legally accepted, Accounts Payable is using Opentext Optical Character Recognition Software (OCR) to automate reception, validation and compliant archiving. We offer OCR PDF invoicing received through e-mail. 
• Paper invoicing - Kyndryl operates in a few countries, where only paper invoices are acknowledged. For those countries, Accounts Payable offers centralized invoice reception and scanning locations in each time zone. Our operations team then funnels the scanned invoices into Opentext OCR.

Country requirements

Invoicing requirements vary based on the country where the billing Kyndryl entity is located. Please refer to the guidelines on the Country Requirements page. ->

SAP Business Network Process

To learn more about SAP Business Network, please visit here. ->

For assistance with your organization's set-up on SAP Business Network, navigational type questions, general access issues, basic document creation, and in cases where you experience technical issues, please contact SAP Ariba Help Centre. ->

• Invoicing guides from SAP Ariba - Creating and Managing Invoices, Credit Memos, and Debit Memos | SAP Help Portal. ->
• Tax types and Tax Registration ID formats – download ->
• Review Remit ID instructions here. ->
• For adding shipping charges to your invoices – download ->

PDF/Paper OCR Process

General Invoice Instructions - Follow the general instructions for submitting invoices to be compliant with Kyndryl’s invoicing standards and procedures. Please refer to the Country requirements page for the invoice reception information.

PO invoices:

• Make sure your invoice meets the tax requirements of the invoicing country.
• Issue your invoices to the billing address stated on your Purchase Order (include Kyndryl entity name, address, VAT/tax number).
• Please send 1 invoice/pdf, in good quality with all required information filled. You must send your invoices in PDF format and not as an image file. Please note that invoices sent in .zip, .rar or other similar formats cannot be processed.
• Ensure your invoices are issued from the supplier’s name, address and proper tax IDs matching the supplier and Kyndryl entity for which the order was issued.
• State the Purchase Order number and Kyndryl Contact name on the invoice. Note: Place only one Purchase Order Number on each invoice; invoices must be credit or debit values only, not mixed.
• Each invoice line item must quote the valid Purchase Order item to which it relates.
• In case of price variations please notify the responsible buyer in writing before re-invoicing.
• The value of the line item (including previous invoices against the line item) must not exceed the value of the Purchase Order line item.
• Invoices must be issued in the same currency as the Purchase Order.
• Invoices not meeting these conditions will be returned unpaid.
• Invoicing should only happen after goods or services have been delivered.
• Please note that standard payment terms are applied from the date of receipt of a correct invoice.

Non-PO invoices:

• Make sure your invoice meets the tax requirements of the invoicing country.
• Issue your invoices with correct Kyndryl billing information (Kyndryl entity name, address, VAT/tax number). Kyndryl requester email address must be referenced preferably on the invoice image or alternatively in the email text.
• Please send 1 invoice/pdf, in good quality with all required information filled. You must send your invoices in PDF format and not as an image file. Please note that invoices sent in .zip, .rar or other similar formats cannot be processed.
• Invoices not meeting these conditions will be returned unpaid.
• Invoicing should only happen after goods or services have been delivered.
• Please note that standard payment terms are applied from the date of receipt of a correct invoice.

Support

• For invoice and payment status, remittance advice, payment proof, balance confirmation and Invoicing issues root cause analysis, please contact Accounts Payable Support accountspayableservices@kyndryl.com
• For PO related queries, please refer to your Kyndryl Procurement buyer.
• For assistance with your organization's set-up on SAP Business Network, navigational type questions, general access issues, basic document creation, and in cases where you experience technical issues, please contact SAP Ariba Help Centre. ->

Frequently asked questions (FAQ)

Where can I find the contact details (phone number and email) for Accounts Payable?
Please work through your Kyndryl procurement contact.

How do I add the Kyndryl House Bank account to make sure my receivable can be automated?
Please work through your Kyndryl procurement contact, bank accounts can only be provided to you directly.

What should I do if I am invoicing via Paper (or PDF)?
Please go to Country Requirements page and make sure to send your invoices to the address listed under the Kyndryl billing country.

What should I do if I am invoicing through SAP Business Network?
Please ensure that you’re using the billing address from the Kyndryl PO. Please ensure your invoice includes the correct Kyndryl billing address, tax number and company name.