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By Kris Lovejoy, Global Security & Resiliency Leader at Kyndryl
As Kyndryl shifts its focus from transformation to growth, our dedication to developing innovative customer service methods remains steadfast. We continue to invest in our partnerships and alliances, technologies and people. For our customers, we consistently deliver advances in security and resilience capabilities, including cooperative innovations and investments to help create new services.
Kyndryl’s global network of Security Operations Centers (SOCs) is a first line of defense against cyber incidents and data theft for many of our customers. Our existing global SOCs are complemented by new SOCs in India and Canada and a satellite SOC in Brazil. Customer reliance on Kyndryl’s capabilities will continue to grow as more countries focus on rolling out cybersecurity regulations. These customers require the latest technologies — and the best technical expertise — to help counter the ever-increasing prevalence and sophistication of cyber incidents.
Kyndryl uses artificial intelligence (AI), specifically machine learning and integrated automation systems, to provide our customers with support and advanced protection capabilities for the entire lifecycle of any cyber threat. That means prevention, detection and recovery from the inevitable. We help customers allocate their IT resources to protect their core business operations, then guard secondary and tertiary operations based on threat level and cost. Customers have the option to outsource the end-to-end management of their cybersecurity operations to Kyndryl, or to distribute certain functions selectively. Kyndryl adapts to our customers’ needs, not vice-versa.
As an example, we helped a global data and analytics provider optimize its security investments by migrating from their existing security provider. We also integrated our 24/7 Security Operations via our SOC into our existing infrastructure services for end-to-end visibility and control, allowing us to better manage and handle security incidents more efficiently for our customer.
The specialists in each Kyndryl SOC capitalize on our global scale by collaborating with cybersecurity authorities worldwide. These experts manage the security of thousands of enterprise customers across every industry. They use advanced tools to analyze threats and conduct malware assessments that test new cyberattack techniques to develop sharable results.
Traditional security operations centers and platforms typically are rigid, and often implement a one-size-fits-all approach without adapting to an organization's changing needs. To meet our customers where they are on their security journey, Kyndryl provides end-to-end Security Operations and Response services. Kyndryl’s Security Operations as a platform (SOaap) helps operators prevent, detect and respond to cyber threats in real time. Integrated with Kyndryl Bridge, SOaap provides a "single pane of glass" view where customers can manage their security tools in one place. With SOaap, customers are able to maximize their existing security tools and investments without force-fitting, and can select from multiple staffing and resourcing options to continuously adapt to the changing threat landscape. Kyndryl’s SOaap also allows our customers to define how much or how little cybersecurity capability they want to manage themselves, using their selected tools in any region to meet their data location and sovereignty requirements with a straightforward cost model.
The SOaap capabilities enable Kyndryl to provide enhanced threat management, as well as allow us and our customers to determine threat impacts quickly and streamline the coordinated efforts of IT and Security Operations.
This is where Kyndryl’s new Cyber Resilience Services Design comes in. Kyndryl’s Security & Resiliency Offering Management team guides customers through co-investigation and co-innovation processes to address their critical issues and develop their management capabilities. This new service enables customers to co-innovate and co-invest alongside Kyndryl to create new services that sit on top of Kyndryl Bridge. Recognizing Kyndryl’s depth of capabilities, this services works with Kyndryl Consult and Kyndryl Vital, supported by an extensive partner ecosystem. Kyndryl uses a similar process to co-innovate and co-develop with its partners and alliances, such as AWS, Cisco, Veritas and Rubrik, to bring new services to market quickly.
Ultimately, these enhanced cybersecurity and resilience services — and the highly skilled workforce to deliver them through Kyndryl SOCs and SOaap — will help enable positive business outcomes with greater accuracy, improved efficiency and reduced costs. They will be critical to our customers and essential to Kyndryl’s mission to scale and grow.
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