Personalize customer experiences

Technology, Media and Telecommunications

GenAI helps improve individual customer experiences and operational efficiencies

Technology, Media, and Telecommunications

Leverage GenAI for improved efficiency
, innovation, and personalization

A new human-assisted GenAI app delivers improved, personalized customer experiences by leveraging GenAI, data management, and data governance. It drives insights to make smarter decisions and create tailored experiences for customers.

how we helped

01

Offer an improved customer experience.

Provide an effective solution

Offer a solution that meets customers’ needs and aligns with their customized journey.

Leverage GenAI

Provide personalized steps for the sales associates.

Structure pillars of GenAI capabilities

Establish high level architecture for a personalized customer experience.

02

Create personalized recommendations for customers.

Collecting customer feedback

Developing real-time data and solutions from historical customer info, interactions, and live inputs.

Generate customer profiles and solutions

Offer unique solutions for individual customers based-off of their historical data.

Provide real-time recommendations

Assess where each customer is on their journey and offer them tailored solutions that are compiled from their collective data. .

03

Improve sales associate effectiveness.

Leverage AI automation enablement

Reduce time-to-value and churn.

Quickly receive data about individual customers

Improve the time it takes for sales associates to provide customized solutions for individual customers.

Establish the “right technology” foundations

Leverage the latest technology to create value for sales and support.

Customer use cases

Learn more about our TMT Industry customers

Unlock faster value

Leverage enhanced content delivery and secured data transmission to accelerate adoption and reduce time-to-market at every stage of the lifecycle.

Mainframe Modernization

Kyndryl Bridge

Investor Relations

Sustainability