Introducing the AI Readiness Report
In the Kyndryl Readiness Report, a global survey of 3,200 business executives combined with exclusive data from Kyndryl Bridge, our AI-powered digital business platform, we explored an emerging paradox among business and technology leaders who express both confidence in their IT infrastructure and concern over its readiness to face future challenges. With artificial intelligence (AI) fast becoming a core component of the modern enterprise, we wanted to learn more about how this paradox converges with AI innovation — and how prepared leaders feel for an AI-powered future.
This additional report, featuring AI-specific insights from the Kyndryl Readiness Report, illuminates a stark divide between current confidence in AI and future readiness. While 86% of leaders reported confidence in their AI implementation and believe it is best-in-class, only 29% said their AI is ready to manage future risks. According to another finding, most businesses are investing in AI, but only 42% reported seeing a positive return on their AI investments.
Common barriers to AI adoption include data privacy and security, uncertainty around traditional value metrics and regulatory requirements. Organizations must also overcome modernization challenges and address talent deficits in AI and machine learning skills as they confront their AI readiness. Perhaps because of these challenges, leaders reported feeling least ready for AI implementation compared to other IT elements like cloud technology, underscoring the need for businesses to balance competing priorities as they address the foundational technology challenges that will position them for AI success.
The AI readiness paradox
86%
of leaders reported confidence in their AI implementation and believe it is best-in-class
29%
of leaders said that their AI is ready to manage future risks
42%
of leaders reported seeing a positive return on their AI investments
In addition to these exclusive insights, we also share perspectives on reconciling the AI readiness paradox. As enterprises consider how AI can help them achieve their short- and long-term goals, they have an opportunity to build a foundation of strong operational security, establish enterprise-wide trust in AI systems and place people at the center of AI design to unlock new value. At each step in their journeys, business and technology leaders can play a unique role in driving the change that will help AI live up to its transformative potential.
At a moment when applications of AI are reshaping industries around the world — helping banks more quickly detect fraud, optimizing production lines for manufacturers, predicting future healthcare outcomes and more — businesses and governments need trusted partners who can help them turn technology advances into a competitive edge. As the world’s largest IT infrastructure services provider, Kyndryl is at the forefront of AI innovation. We look forward to continuing our collaboration with customers and our broad ecosystem of partners to solve AI challenges and seize new opportunities — now and into the future.
