Banks have some of the worst Net Promoter Scores in industry. Yet many financial institutions say they have a customer-first strategy. So why are customers so unhappy with their banks?
Business Banking Customer Propositions and Mettle CEO
Transformation
LatestTransformation
Talking transformation
July 29, 2025 | 11 MIN READ
Words like ‘transformation’, ‘change’, ‘disruption’ and ‘innovation’ have become embedded in the vernacular of most organisations today. But the abstract language of change is too vague for a brain that craves certainty.
Psychologist focusing on applied neuroscience in the workplace
Transformation
LatestTransformation
Build a culture of reinvention
July 29, 2025 | 10 MIN READ
Real transformation isn’t just about moving parts. It’s about shifting mindsets. The companies that thrive aren’t the ones that manage change the best; they’re the ones that build the capacity to change — constantly.
Chief Strategy Officer of Workforce and Labor for Culture Partners
Transformation
LatestTransformation
Small teams, big dreams
July 29, 2025 | 8 MIN READ
Recently, CEO of OpenAI, Sam Altman predicted that we will soon see billion-dollar companies with only a single human employee, who also will be the founder and CEO. That individual will oversee a team of AIs generating the product.
Holbert L. Harris Professor of Economics at George Mason University and Director of the Mercatus Center
Transformation
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