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Overview

Kyndryl Onsite & Field Services

Provide end user IT support for employees at business locations, working remotely or at home with advanced remote delivery capabilities.
Onsite & Field Services provide direct IT support to employees with the primary goal of restoring their productivity regardless of where they work. Services cover onsite, field or remotely delivered IT support for devices such as desktops, laptops, mobiles and peripherals including hardware and software problem resolution. Available across corporate-owned devices or employee-owned (BYOD) devices - with VIP and white glove support options. Our onsite services offer new and improved ways to help employees such as a walk-up Client Centers and Virtual Tech Cafes providing a seamless, personalized and time-efficient experience for both the IT teams and the employees. Our Smart Locker solution offers another innovative area with instant access to hardware 24x7x365, and a convenient method for managing loaners, swaps, pickups and drop-offs of valuable IT assets on their schedule.
Benefits
Employee experience
Reinvent employee workplace support to create a modern working experience providing anywhere help for an anywhere workforce - focused on first time resolution.
Personalized approach
Empower support functions with the knowledge and tools to shift from traditional to personalized support utilizing AI, analytics and automation technologies.
Convenient support options
A modern consumer experience designed for hybrid workplace and driving employee productivity - low touch, always available with choices of how to engage help.

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