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Overview

Kyndryl IT Support Services

Offers an integrated suite of capabilities designed to enhance a customer's employees IT support experience and productivity.
The convergence of cognitive, analytics, and automation technologies along with the changing generational usage of technology is driving the need for IT support to deliver a more personalized employee experience. Kyndryl's IT Support Services deliver innovation into a support infrastructure to help reduce costs, increase productivity, and enable a superior employee experience. It is a multichannel support offering that addresses workplace challenges through a combination of solutions such as: - Intelligent cloud contact center platform - Digital experience management tools - Workflow orchestration services - IT virtual agents - Automated password reset solutions - Self-heal automation scripts - Insights and dashboards The IT Support Services platform is designed to scale on demand and support the ability to drive hyper-personalized employee experiences with governance from industry-leading service practices.
Benefits
Frictionless support
Simplify the employee’s IT journeys via seamless integration across preferred engagement channels like messaging, chat, and voice.
Improved employee experience
Measure the value of the services delivered through an experience lens (e.g. XLAs) while providing personalized employee experience.
Business process orchestration
Deliver a holistic employee experience beyond just IT, but across their entire enterprise through integration services.

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